Customer support representative (German)

IT Delight was founded in 2012 and has grown into a team of 80+ professionals with a solid portfolio of completed projects. We are highly experienced in delivering complex business and e-commerce solutions, with an increasing number of satisfied clients worldwide.

Now we are looking for Customer support representative (German).

What you’ll help us to do:

Requirements:

• Fluent in German – C1 level (this will be the primary language used in the job)
• Written English proficiency
• Experience in customer service (phone calls, emails)
• Experience with CRM systems
• Excellent team player
• Ability to learn quickly and respond promptly

Responsibilities:

• Communicate with customers and handle any inquiries (incoming/outgoing calls, online chat, email)
• Process and handle complaints and liaise with manufacturers regarding complaints
• Communicate with warehouses and partner companies regarding product delivery
• Verify and input proforma orders from manufacturers into the system

Working Conditions:

• 20 paid vacation days and 5 sick days
• Remote work possibility
• 10:00 to 19:00 work schedule (8-hour workday with a 1-hour lunch break)
• Stable salary

Hiring Process:

• Submit your CV (in English and German)
• English and German language assessment
• HR pre-screening
• Final interview with the client