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Magento support and maintenance services

We provide a comprehensive suite of solutions to keep your eCommerce website up and running. Our experienced team can ensure that your site is functioning optimally, proactively address potential issues, and troubleshoot any problems that arise quickly and efficiently.

A few words about Magento support

Magento offers a range of tools and techniques to ensure that your site loads as quickly as possible.

Our Magento support and maintenance services offer comprehensive technical assistance for all your e-commerce needs. We are dedicated to keeping your store up and running, with the highest security standards in place.

We provide help desk services, software updates, bug fixes, performance optimization, and more – so you can stay focused on growing your business. With us, you can rest assured that your online store is always competitive and secure.

Aspects of Magento support that we help with

At IT Delight, we understand the importance of an efficient and secure Magento website. We specialize in providing comprehensive Magento support including website maintenance, emergency support, security support and website performance optimization.

Magento website support and maintenance

Our Magento website support and maintenance services include:

Regular software updates to ensure compatibility with new technologies & extensions
Troubleshooting issues related to functionality or design elements
Performance optimization for increased speed and scalability
Comprehensive analysis of your current platform configuration

Magento emergency support

We can also provide emergency support when needed, including:

Immediate response to urgent inquiries & requests
Timely diagnosis & resolution of existing problems
Onsite support in the event of a disaster or data breach

Magento security support

To ensure maximum security for your Magento website, we offer top-notch security support services:

Regular scanning and monitoring to identify vulnerabilities
Testing & implementation of secure authentication measures
24/7 network protection against malware & spyware attacks

Website performance optimization

Finally, our team will perform comprehensive optimization on your website to improve its performance. This includes:

Implementation of advanced caching strategies
Reducing resource loads & page sizes
Minimizing or eliminating loading times in key areas

Convert site visitors into customers

A well-functioning website helps you make more sales, we can help you with that!

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The process of Magento support

Check a summary of our Magento support process – from problem discussion to ongoing maintenance – so you can trust that we will always deliver top-quality results for your needs.

1

Step

Problem
discussion

Our Magento Support specialists will spend time thoroughly discussing the issue with you. Through this conversation, they can better understand your needs and work to create a tailored solution that suits your individual requirements.

2

Step

Estimates
from us

Our specialists will conduct an in-depth audit of your current system. After examining all aspects of the problem and its implications, we will provide a detailed estimate for the cost and timeline of addressing the issue. This estimate is based on industry standards as well as our own experience in providing top-tier support services.

3

Step

The work
process itself

We use a combination of advanced tools and software to examine and diagnose the problem. As well, our team of highly trained professionals will actively assess the issue and take all necessary steps toward repairing it in an optimized way.

4

Step

The result
demonstration

Here, we show you the results of our work. We provide detailed records that demonstrate the impact of our efforts on your system. This includes visual evidence such as screenshots and graphs that clearly demonstrate the improvements made by our Magento support services.

5

Step

Making
changes live

Finally, we transition those changes live into your web environment. We handle this step with great care, taking all possible precautions to ensure a smooth transition without accidental data loss or other issues.

Further ongoing support covers the possibility of long-term support. We are available to provide continuing assistance, our team offers regular technical support and maintenance services to keep your system running optimally at all times.

Why us?

Here are the top 3 reasons why you should choose our Magento support and maintenance services:

Professional and certified developers

Our team of highly-skilled, certified Magento developers has expertise in developing and maintaining eCommerce websites. All our developers are adept at using the latest technologies and industry best practices to ensure your website runs smoothly.

Strive to ensure quick ROI & growth

Our goal is to help you maximize your profits by providing reliable Magento support and maintenance services that are tailored to meet your needs. We strive to ensure the sustainability and growth of your business.

Support for all Magento versions

We offer support for all versions of Magento, including Magento 1 (M1), Magento 2 (M2), Magento Open Source, Adobe Commerce, and Adobe Commerce Cloud Edition. This ensures that our clients can benefit from the latest features and updates offered by these powerful platforms.

Our projects

Here are some of our most successful projects.

Project

Germany-based Company | Magento Development

Duration

June 2021 – present

Features

Our client is a Germany-based company that offers goods for house decorating.

Technologies

View Full Project

Project

Aphid Consulting | Magento Commerce Cloud Development

Duration

July 2020 – Currently ongoing

Features

Our team of Magento 2 certified developers customized Magento Commerce Cloud to the client’s requirements and integrated it with multiple operational systems

Technologies

View Full Project

Project

Germany-based Company | Magento Migration & Magento Development

Duration

Approx. 6 months

Features

Our client is a Germany-based company that offers a large spectrum of packaging goods, packaging consulting, design in CAD, and postal funds.

Technologies

View Full Project

Project

Germany-based Company | Magento B2B Development

Duration

August 2021 – present

Features

Our client is a Germany-based company that offers software solutions and services for the MEP design.

Technologies

View Full Project

Project

Zolota Kraina | Magento Migration & Speed Optimization

Duration

1 year

Features

Request A Sample’ System Expanded Carrier Options Mailgun Integration

Technologies

View Full Project

Project

11 Rooms | Magento Design & Development

Duration

Features

Technologies

View Full Project

Project

Trauring Spezialisten | Magento Migration & Speed Optimization

Duration

One month

Features

To speed up the client’s Magento 2-based store, we implemented lazy loading, optimized fonts, CSS & JS, removed unused modules, and applied other techniques.

Technologies

View Full Project

1 / 6

Reviews of our clients

Below you can read what our clients say about us.

Owner, Medical Supplies Company

Arnold Friend

Thanks to ITDelight’s work, the client saw an immediate improvement in website loading times, better UX, fewer errors, and overall satisfaction with the online store. The team’s workflow was smooth and efficient throughout the project. Their attention to detail and level of expertise was impressive.

Head SEO, Disgruntled Media Corp

Andrew Lang

Although it’s still too early to see results, ITDelight fostered a beneficial relationship via consistent communication and an eager work ethic. They ensured the correct resources were available and placed enormous value on delivering on time.

FAQ

Why ongoing Magento support is needed?

Ongoing Magento support is essential to keep a website running smoothly and optimally. The platform needs regular maintenance, updates and security checks to ensure the best performance and user experience. Without this support, websites can quickly become outdated and become vulnerable to cyber attacks or other malicious activity.

How quickly is my urgent issue resolved and what does it depend on?

We aim to resolve urgent issues as soon as possible. During working hours, we can usually respond within two hours of receiving your request. If you submit an issue during non-working hours, we will respond when our staff resumes operations in the morning. The amount of time needed to resolve an issue depends on the complexity and critical nature of the problem.

Do you offer Magento support packages?

Yes, we offer a variety of Magento support packages. These packages include regular maintenance, updates, security checks, troubleshooting, and more. We can tailor our services to your individual needs and budget.

How many hours are allocated for Magento support per month?

This can vary depending on the package purchased and your specific requirements. However, standard packages typically include up to 30 hours of Magento support per month.

How is the time needed for support calculated?

Time allocated for support is based on the number of hours in the package purchased. This can include any combination of maintenance, updates, security checks and troubleshooting. Any additional requests may require additional payments to cover the extra time needed for support.